5-Bedroom property opens June 15, 2020, with new safety and cleanliness protocols in place
(November 18, 2020 – Ocho Rios) On December 15, 2020, the Villa Serenity in Ocho Rios will join Jamaica in re-opening for the 2020 winter tourism season. But while island-wide initiatives call for cleaning protocols and cleanliness standards to protect visitors from the COVID-19, the gorgeous five-bedroom property has an additional obligation: providing a true luxury experience in an era of social distancing.
High Touch Luxury Goes “Low Touch” for Safety
One of the well-known hallmarks of the Villa Serenity experience is its staff-to-guest ratio, which, at full guest capacity, might mean one staff member for every three guests. Prior to the pandemic, this allowed for the type of quality, “high-touch” experience as enjoyed at an exclusive estate.
That has changed. New protocols have been established both behind-the-scenes and guest-facing to ensure interactions take place at a safe distance, with staff wearing gloves and protective face masks. Nods will replace handshakes. After all, “Our main priority at Villa Serenity is the health and wellbeing of our valued guests and staff,” explains owner Cavel Capalbo.
What will not change is the authenticity of the welcome, the attention to detail, the fabulous amenities (including a butler and a private chef), and the “sense of place” that pervades Villa Serenity. “We’re leaving no stone unturned as we prepare to welcome guests back to the beauty and warmth of Jamaica, in a friendly, clean, and, most importantly, safe environment.”
Says Capalbo, “We at Villa Serenity have always adhered to the highest standards of cleanliness and safety protocols. But now we’re enhancing them to include several pre-emptive cleanliness measures. We want to be able to guarantee guests the peace of mind they need to properly enjoy their vacation.”
The lengthy list of protocols for cleanliness means more than putting sanitizers everywhere within reach. In fact, certain luxury touches are to be enhanced. For example,
The number of guests transported in the villa’s private airport transfer will be reduced to ensure proper social distancing
Doors and windows in public areas will remain open, ensuring maximum airflow and lush tropical breezes
Self-serve buffets will be replaced by table service
UV sanitizing devices for sanitizing phones, keys, passports, credit cards, etc. will be placed in every room and will be available for purchase (“We’ll add them to your bill,” says Capalbo.)
To aid in safe distancing, the bar lounge, gym, and spa areas have been extended to facilitate safe distancing and an open-air patio has been added.
“Every area of our villa will be thoroughly cleaned and sanitized on an ongoing basis with a minimum of two inspections daily,” adds Capalbo. And “to ensure all team members stay healthy both in and outside the workplace, they will be provided with ongoing specialized training on prevention and sanitation practices at home.”
For more information, contact:
Cavel Capalbo, Owner
Phone: (401) 626-6942