When property supervisors hire security guard companies, they have a view in mind of what their deal security team will look like, but usually what they get is not what their vision is. What we have found is that most security guard companies are capable of providing the services that property managers want, but often not because of a lack of existing quality control procedures.
Security guard companies are unlike any vendor that a property manager usually has. If you hire a painter, you can check the walls to see if they are doing their job. However, when you hire a Skywatch security guard services Toronto Company, how often can you see if the guard company is doing its job, which includes background checks and drug screening, providing good training to your guards, and include effective monitoring and surveillance of your bodyguards. In most cases, they are, but a system of certification and quality control must be put in place to ensure that problems related to the performance of these jobs do not begin to arise.
In this article, we will discuss five (5) easy steps to improve your security guard services and get you to think as your ideal security guard force.
Screen your guards’ abilities
In many states, bodyguards are required to receive a certain amount of training before starting work as security guards. If your conditions are one of these situations, make sure your security guard company is compliant.
If you are in a situation where there are no state requirements for guard certification, then investigate the training provided by your security company and ask yourself if it seems appropriate?
Furthermore, is your security guard company conducting background and drug screening on all your bodyguards before they send you to their property? If they are, they should give you confirmation. If not, why not?
Another great way to screen the guard for your property is to have a short “interview” and explain your expectations to get a sense of the guard. This initial conversation can tell you a lot about what to expect from this guard and if you think, you must have the opportunity to ask another guard.
Evaluate guard training
Although most security guard companies have, a very deep tendency to introduce each guard to the company itself, in many cases the guard is not fully acquainted with the property assigned to him. We refer to the assigned property as “Site Specific Training” Orientation. Find out what training on your site looks like:
- Does it happen on your property?
- Who does the training?
- How long is each new officer trained?
Security How long does a security company double bank? (Double banking is the process of working with an experienced guard who acts like a new guard). Post how well are your post orders explained?
Determine the answers to each of them and make sure they fit you. To gain an understanding of what it means to prepare a guard to work on your property, you should consider your security guard company’s approach and training on your site should be done.
Review your guard surveillance
Guard supervision is one of the most important reasons for a good Skywatch security guard services Brampton Company. When security companies provide poor oversight, there is little emphasis on preventing mistakes, concerns, and complaints. Lack of supervision also deprives the guard of the opportunity to learn and better understand his duties. If the guards are not monitored, they begin to feel that their work is not important, and they begin to see themselves as part of the security team. When defenders do not feel part of your team, it usually leads to unacceptable behavior such as unprofessional behavior, abusive behavior, and even theft.
Depending on the structure of your agreement, site supervisors may not be included. If your contract does not require site surveillance, how will your security guard company monitor your bodyguards remotely? Outside of the general security company’s field supervisor spot check, there are two methods of remote monitoring that have been most successful:
- Officer Tour Tracking System
- Officer check-in
If your bodyguards need to patrol your property, a system is needed to track them down while on duty. Officers Tour Tracking Systems provide a remote way to monitor guards while they are in your possession. These tracking systems allow the security guard company to monitor the time and log the activity of the guards as they roam different areas of your property. Most officer tour tracking systems can generate reports that help the security guard company quickly understand if the guard has been on the move. The property manager should also provide a summary version of these reports.
Inspect your guards
Having your bodyguards check-in after hours is always a great way to find out what is going on with your security when you are not there. During these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure they understand their job. We recommend that a licensed security adviser under your ongoing security program audit your security guards regularly and illegally.
Visit your security guard company regularly
The fifth and easiest step is to visit your security company regularly. Without providing regular feedback to your security guard company, property managers are deprived of the opportunity to acquire additional ineligibility. Topics such as tenant feedback, security guard attendance, feedback from any remote monitoring system, and security audits should be discussed during these meetings.
For property managers, getting the security they want is sometimes just a matter of ensuring the right action is taken to ensure that all parties understand what is expected. The five simple steps we outline here are just a few to consider.